Refund policy
At Velora, we want you to feel confident in your purchase. We offer 30-day returns on eligible items, subject to the conditions below.
30-Day Returns
You may request a return within 30 days of the date your order is delivered.
Because underwear is an intimate garment, returned items must meet our hygiene requirements to be eligible for a refund or return review.
Return Eligibility
To be eligible for a return, your item must be:
•Unworn and unwashed
•In its original condition
•Returned with all original packaging and tags intact
•Free from signs of wear, washing, odour, marks, damage or use
We recommend trying your Velora briefs on over your own underwear when checking the fit.
Items that have been worn, washed, used, altered or returned without their original packaging and tags cannot be accepted for hygiene reasons.
How to Start a Return
To request a return, please contact our customer support team through our Contact Us page or at support@tryrevala.com
Please include:
•Your full name
•Your order number
•The item(s) you would like to return
•The reason for your return
Once we review your request, we will send you the applicable return instructions.
Refunds
After your returned item is received and inspected, we will let you know whether your return has been approved.
If approved, your refund will be issued to the original payment method used for the order. Processing times may vary depending on your bank or payment provider.
Return postage: [Confirm whether return postage is paid by the customer or covered by Velora before publishing.]
Incorrect, Damaged or Faulty Items
If your order arrives incorrect, damaged or faulty, please contact us as soon as possible through our Contact Us page or at [insert support email]. Include your order number and clear photos of the issue so our team can review and assist.
Exchanges
[Confirm whether Velora offers direct exchanges. If not, use the wording below.]
We do not currently offer direct exchanges. If you would like a different size or colour, please follow the return process for an eligible, unused item and place a new order for your preferred option.
Multi-Pack Returns
[Confirm this section before publishing, especially if a pack has been partially opened.]
For items purchased as part of a multi-pack, all returned garments must satisfy the hygiene and condition requirements above. We may be unable to accept a return where individual garments in a pack have been worn, washed, used or are missing original packaging and tags.
Contact Us
For help with a return, please contact us through our Contact Us page or email [insert support email].
Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under applicable consumer protection laws.
